California Accounting Conference A Success

Monday and Tuesday of this week, Bill and I set up a booth at the California Accounting and Business Conference in Los Angeles.  The  attendees were there  for CSE certification but most of them did take time in between sessions to come visit the exhibit halls.  The DimeSoft booth was always busy with attendees as we set up a small putting green hosted by two lovely models.   Regardless of the fun had by all, many CPA’s and other accounting professionals expressed a sincere interest in Interprise Suite and the services of DimeSoft.

Backing Up ASPDotNetStorefront or Interprise Suite eCommerce

Last week we went through the nightmare of losing the drive that held all of our web content on our main server in the data center.

I make sure that the databases back up from SQL to the file system and they are copied to a backup server nightly in case of such a catastrophe.

The Mistake

I occasionally make a copy of the web content drive figuring that most of our sites are dynamic or designed off-site and easily restored.

I was wrong.  It took me about 16 hours to get everything back up and running.

Installing IS Web Services on Server 2003 64bit

We just worked through the issues involved in getting Interprise Suite Web Services up and running on a 64 bit edition of Windows Server 2003 and IIS 6.0.  Here is what we learned:

By default, Windows 2003 runs IIS in 64 bit “mode” and won’t run 32 bit dll’s.  We got an error indicating the inability of loading one of the dll’s in the bin folder.

You’ll need to enable IIS to run in 32 bit mode.  

Complete Contact Page Goes a Long Way In Credibility

Recently, I went shopping online for a kitchen accessory.  I found the product right away, but didn’t purchase it from the first two web stores I found.  It had nothing to do with price, delivery time, product description, etc.  It was the lack of information on their contact pages.  All they had was an email form to contact them.  There was no email address, snail mail address or most importantly, no phone number.  My knee jerk reaction is that this is some guy, placing drop ship orders from his basement.  The result: “NEXT!!!!”

Don’t get me wrong, there is nothing wrong with placing drop ship orders from your basement.  You just don’t want it to be that obvious.  Also, a lot of business owners justify providing lack of contact information with such excuses as, “I don’t want spam,” or “I don’t have a business phone.”  My answers, “Is losing credibilty amongst your prospects and customers really worth avoiding some unwanted emails?”  “Don’t have a phone?  Go spend $25 on a prepaid cell phone.”

Credibilty goes a long way in gaining new business.  And the good news is, that it really does not take very much effort to create an updated and complete contact page.

Where do I enter this transaction?

Probably the most common support question we get is, “Where do I enter this transaction?“

The answer to this question lies in the knowledge that in Interprise Suite, like most accounting packages, information flows down into deeper levels of the program but doesn’t flow “uphill” very well at all.  Enter your transaction at the highest possible level so that if properly updates everything beneath it!

Interprise Suite Transaction Flow Diagram

As you can see from this diagram, 

Coming Soon!

We’ll be sharing tips, tricks, and news to help you get the most from your Interprise Suite Accounting and E-Commerce System.

Stay tuned!

Bill Dimes
www.dimesoftinc.com
www.interprisesuiteplugins.com